Midwest Express Clinic

NEVER AGAIN.I usually have a great experience. But this just is unacceptable. I got a prescription sent yesterday that has a potentially serious interaction with one of my regular medications. One that is in my file. And has been in my file for years. It should not have been prescribed. I only knew cause I looked it up.I’m now on my 8th plus phone call trying to resolve this. They closed at 3:30PM yesterday despite their hours being until 8PM. I received a call this morning saying an alternative would be sent and it is now almost 2PM. I need my prescription ASAP. I call but I only get routed to useless off-site associates who can only leave a message. I’ve left I don’t know how many messages.I will now have to seek alternative treatment out of pocket. Which is money I definitely don’t want to spend, but I need this medication ASAP and honestly don’t feel like anyone even cares. I’m beyond angry. This is ridiculous.

Terrible check-in experience. I had a thought it could be race-related but didn’t want to jump to conclusions. However I just saw a review from a couple wks ago of somewhat similar experience that makes me now think it is.I came in and went to the front to check-in after doing my registration online but no one was at front desk. Stood there for 10mins or so and still no one so I sat down. 10-15 mins of sitting and still no one at front. Then a white gentleman comes in, goes to the front desk just like I did, and instantly someone comes from the back area to check him in immediately.Out of frustration I walked out and didn’t say anything and the front desk person didn’t even acknowledge me. Seeing a review from another black patron of how they were also disregarded at this location just adds to my belief it was racially based. It’s disturbing a medical facility would treat ppl differently based on skin color and I would also advise any black/POC folks to think twice about going here for treatment. I went to Physicians Immediate Care just 5mins away and was acknowledged and seen by staff immediately, go there instead

Currently involved in a 1+ year long dispute about charges. The bill was paid in full, but they continue to charge the patients credit card. Endless phone calls with the clinic and the insurance; theyre obviously hoping we give up and get free money from us. Avoid at all costs! Get a $20 Covid test at any Walgreens rather than spend $300+ at this place for the same thing and then have to fight for them to leave you alone after paying said charge.

They are very nice and helpful, very quick in and out. But they take forever with labs. I went there a week ago and I am still waiting for a call back about my lab results. They told me it would take 2-3 business days and it has been 5 business days. The antibiotics they gave me are not working and I need lab results for an accurate diagnosis and treatment. I’m calling them everyday just to try and get an answer so that I can be healthy again. I will not be coming back to Midwest Clinic as a whole just with how long it has taken them to give me a correct diagnosis and lab results.

Staff is so helpful and kind each time. Filling out the check-in and registration takes 5 minutes and the nurse will see you almost as soon as you walk-in. I was sick my first week in Chicago, in January, and the doctor gave holistic recommendations for care and for good places to get soup.

They were warm and inviting. Very accommodating and explained everything so I could easily understand. I self pay with no insurance and they were so clear about what cost what and what I might need to help me stay on budget but also revive the BEST care possible. I’ll certainly be back💕

I am deeply disappointed with my recent visit to this urgent care. I came in not feeling well and was tested for both the flu and COVID. However, I noticed the male medical assistant with black curly hair did not perform the COVID swab correctly, which left me skeptical about the results. When I got home, I tested myself using an at home kit, and it came back positive for COVID.It’s unacceptable for a healthcare facility to handle such critical tests so carelessly, especially when accurate results are essential for patient health and public safety. This experience not only delayed my ability to take appropriate precautions by taking necessary medications like PAXLOVID but also diminished my trust in this facility.I urge the management to ensure their medical assistants are properly trained in administering tests and following protocols. Patients deserve thorough and competent care—this was a serious lapse in professionalism and responsibility.

10 Rachel was A+ Yes, staff was awesome, very helpful and answered all my questions. Nurse Practitioner was Great! Very helpful and detailed. I will definitely come back and share my experience with others.

I had a terrible experience at this location on March 27. When I approached the front desk, the woman with blonde hair was very rude. She asked for my ID, insurance card, and credit card to keep on file. I explained to her that I did not feel comfortable providing my credit card information. She then stated that their policy requires a credit card to be kept on file in case the patient has a remaining balance, which they would then charge to the card.I reiterated my discomfort with having my credit card on file, and she replied that if I didn’t provide one, I would have to pay out of pocket to be seen; otherwise, they could not see me. I have been to the Skokie, IL, and Six Corners locations in the past, and their services were excellent. However, this particular location has been one of the worst I have encountered.

Imagine you have the flu. Now, imagine you have the flu plus two kids that are also sick and cranky and miserable. This was what I brought to Midwest Express Clinic, and they went above and beyond and while I was still sick, I felt happy enough to SMILE walking out. From the person sitting at the front desk greeting you, to the nurse checking you out and the Dr that sees you, every single one of them VERY pleasant, thoroughly and understanding- which let’s face it THIS IS WHAT YOU WANT when you walk in to see someone.Both express & good quality. This is absolutely the place you would want to come to for some good bed-side manners & answers.

This clinic is the best urgent care experience I have ever had! Monica took great care of my friend that was visiting from Canada - next to no wait time (we checked in online), super friendly and competent staff, very knowledgeable and eager to help. 10 out of 10 🙌

I was incredibly disappointed with my experience. The front desk staff and the medical assistant who did my vitals were both incredibly kind and helpful. However, the physician that I saw failed to address any of my concerns. She was in the room for less than 5 minutes, and barely allowed me to explain what was going on. I have had sinus problems for multiple weeks now and I have seen no improvement after trying every allergy/decongestant medication possible. I have had chronic issues with sinus infections as I have several autoimmune conditions that weaken my immune system. The provider did a quick check of my nose and throat and then said that true sinus infections are typically really bad and that a lot of people are struggling with allergies right now. She suggested I continue over the counter medication even though I have seen no improvement in weeks. Then she tried to prescribe me an NSAID that cannot be taken with one of my immune suppressant medications that was listed in my chart. Taking these two medications together could cause serious damage to my liver. Thank God I am knowledgeable about my own condition and interrupted her to correct her. I was told to try Flonase and come back in a week, which I cannot help but feel like is a cash grab. I have been here many times in the past and had a great experience. I am extremely patient, but I have never felt so disrespected and disregarded in a medical office in my life. And the prescription oversight is borderline negligent. I will not be returning to this location.

I am not one to write reviews good or bad ever but I felt I had to for this location. I am newer to Chicago and I saw this place had 4.5 stars and was close to me. I came in on a Monday, (the staff I did see were nice) BUT when I was able to see the doctor for my wet cough that has been going on a full week, I was hopeful to get to the bottom on my cough since my home remedy tricks werent working. They seem interested in what I was saying and I told her it might just be allergies since this is my first spring in chicago, I feel as if they heard that and diagnosed before even looking at my vitals. The doctor listened my lungs and said they sound good I just think its allegies told to me come back in a week if taking flonase and allergy are not working.A couple days later I knew something was wrong in my body and this was NOT allergies (I never really thought that I just suggested it to the doctor in case that is what is was) I went to another urgent care where they actually listened to me, did an x-ray on my lungs due to my wet cough and turns out I have severe pneumonia. All I am going to say is thank goodness I went to another place because if I had waited a week to go back here and my pneumonia was being treated my allergy meds/flonase, I might have been hospitalized.I understand this is not fully there fault since my vitals were good have been throughout BUT they did not care to look deeper into my case or even recommend an X-Ray as an option ( even if they might have thought it would be overkill for allergies)I just wanted to write this review not to scare you away from this place but being diagnosed for Allergies vs Pneumonia is a possible life threatening difference.

Great service and amazing staff. I went in for a follow up visit 02/18. It was a busy evening but the nurse, PA, and the lab tech gentleman with long brown hair provided great service and were nice and personable.

They were really nice here and very timely. I didn’t have to wait long and everyone was kind and professional. I would definitely come back.

ShaMya was amazing with checking me in and helping me get things in order.. Nurse Joshua was amazing also getting me amazing advice on my aftercare.. I come to this clinic when I need a quick visit and they are always helpful and understanding..

This location has never disappointed us. Very minimum wait time, friendly staff and super knowledgeable nurse practitioners who care about their patients. My kids have always been treated so well here!! They even talk the child through the process and make them feel comfortable.This review written by a Mom who never ever writes reviews because I’m so busy but thought it was very important to help others out when needing quick and professional medical help.

During my visit to this Midwest urgent care clinic, I noticed a discrepancy in how patients were treated. At the reception, another patient was offered the option to be billed later if their insurance came back invalid. However, when it came to my turn, I was told in a loud and clear manner that I had Medicaid, and there was no mention of the same option. The way my insurance was brought up made me feel uncomfortable, especially since it was done so publicly. It left me feeling singled out and somewhat embarrassed, as it seemed my Medicaid was treated differently compared to other insurance plans. It would have been nice to have been offered the same courtesy and privacy as others, as well as a similar option in case of insurance issues. This experience made me feel less valued as a patient, which was disappointing.

The long haired man at reception was respectful and efficient. Dr. Kenkel was nice and listened to me. It was a little busy but I still made it in and out of there in 45 minutes. Definitely recommend.

Both the nurse Kevin and the doctor Rachel were so kind and helpful to me in a very painful and uncomfortable time and I appreciate them so much. I was very anxious to be in a medical setting, but Kevin accommodated me perfectly and they both eased my worries amazingly and I got through my appointment much easier than I usually do. They are doing amazing work and they are LGBTQ+ friendly. Thank you so much!

I visited this place for help and the NP sent me away very sick, empty handed, and with no diagnosis. A few hours later I ended up in the emergency room because I was bleeding internally and was admitted for 3 days. I was tachycardic, mildly hypotensive, 100 degree fever, and negative for flu, Covid, and strep. The NP sent me home and said, even though the tests were negative, that I probably had a virus anyway. My heart rate was literally 120+ as I was resting on the exam table. Someone should re-evaluate this places protocols. In hindsight, this was clearly an emergency, but what do I know. Don’t go here.

I usually don’t leave reviews but this urgent care has always been super helpful. They really do their best to get you in as soon as possible, even when there’s a big group waiting. I have always found them reliable and everyone who works there is so nice!

I woke up with Such pain through my head to my chest couldn’t get a doctor appointment right away I found this Clinic. They took five different swabs and figured out what was wrong with me. Gave me the medication told me exactly what to do. I can’t tell you how wonderful they were. I called them a few times here and there about other information while I was healing, they were wonderful. I absolutely love this place. I would give them a 10 I highly recommend it. I can’t thank them enough. I’m feeling better thanks for them. They made it so easy. You just go online. Fill it out to appointments I was available they take you immediately. This was better than going to my doctors.

I just want to share my experience visiting the clinic today.Im very satisfied.. Dr.Corinne Cescolini is nice & very helpful.The staff are very nice too..Thank you All..I feel good to my ear now.

Thank you for addressing my full concerns.For staying late to help me. And for tolerating my crabbiness re my health issues.This is my 3rd visit in 2 years and each has been thorough, not rushed, kind and professional. This is a great place for our Lakeview East neighborhood.Thank you for your good work and the vit B12 shot!Rose

I scheduled an 8:30 AM X-ray appointment online the night before, only to be told upon arrival that the service was unavailable. The front desk informed me that X-rays were done at another location, and I confirmed with them before heading to the Lakeview location. Once there, I was charged $125—only to be told afterward that the X-ray service wasn’t available there either and was redirected yet again.I ended up spending 90 minutes traveling between three locations, getting the runaround, and being charged before even seeing a provider. The lack of communication and coordination was incredibly frustrating. This experience was completely unacceptable.

Just be aware when you make an appointment online that it’s NOT an appointment. It’s just a check in and they try to see you within an hour. Frustrated by that, as I couldn’t get seen in time for another appointment I had to keep elsewhere and had to cancel after waiting. That said, the staff is friendly and helpful!

Genuinely the most helpful doctor visit I’ve had in years/maybe ever 🥹 Josh and Monica helped me and my bestie to feel safe and empowered, navigating different medical care options. Y’all should do a bestie pack for real!

Not a long wait compared to the 1x was I was in &Out the staffs & the doctor are really friendly & caring they ask me has anything change since they last seen gave them an update but overall great walk in clinic. Highly suggest. They never disappoint me.Edit: April 2025They disappointed me. So I had a appt for blood & urine test. My results came back positive for one test. No doctor called me back & tell me what are our next steps… they never explain anything to me. Just told me to go pick up my prescription. I called a day ago still no doctor contact me It’s like beyond unbelievable, like normally what doctors do if you says if a patient have cancer wouldn’t you think a patient wants to know what kind of cancer? Let’s be for real? I guess they are that busy. Thankful I schedule with my primary doctor & they will assist from therefore.

Staff was really rude. My son has autism and instead of the staff coming and talking with me she grabbed my son which caused him to become loud. When I asked her to leave him alone and that I would calm him down,we were asked to leave. Staff name was Chelsea. Ive never had problems with Midwest when it came to my son. They were always helpful and understanding when it came to my son. Even took time out to help me. I was very shocked.

Great quick service! I got a tooth infection while I was here from Alabama. It was a short walk from St Joseph where my daughter was getting treated. I made an appt on line & got right in. The front desk personnel & PA were super nice. She gave me the meds needed & directed me to the CVS down the street. I was very appreciative to get out of pain. 🥰

Made an appt at 7am for 8:30am time slot on the same day because I suspected I had the flu. check-in was quick. Was seen within 20 mins by med. assistant. They ran my rapid tests & the doctor saw me 10 mins later. Doctor was incredibly kind and calming. They gave me my results asap and sent my prescriptions over 30 mins later. Super efficient. In and out in less than an hour. Clean environment, kind staff, super informative. 2nd visit here and Ill be back! Thank you to the staff.

Wait time was very reasonable. I love that you can check-in online. Christine the APN, Ali and Grace the Medical assistants and the front desk person were all great. Christine explained everything to me and was very concerned with my pain and other symptoms. She allowed me to be a part of the treatment plan which I appreciate. I got an ultrasound the same day which I am grateful for- but I did have to drive to another location 40 mins away for the scan (was not super convenient but worth the trip to find out what is going on). 10/10 would recommend.

Friendly and clean neighborhood urgent care. Quick in-and-out experience with the nicest employees. If I wasn’t here for a UTI I’d be having a great time.

Went in tuesday evening because i had been dealing w a horrible ear infection for the past few days and the process was very expedited which i appreciated. maybe took ten mins to see a nurse after finishing the paperwork and like ten minutes after the nurse to see someone and the PA was very sweet. she got a lot of the earwax out of my ear and then told me they were going to irrigate it so an MA came in to do that. then the PA double-checked my ears, prescribed me an antibiotic, and sent me on my way. the actual appointment was maybe like 45 mins and the waiting was like 20 which is very quick to me at least and all the staff were very kind. thank you :-)

It was a wonderful experience, the reception was extraordinary nice and respectful and she explain everything, even the nurse and the doctor was very fast and efficient, for sure Im gonna come back, thank you so much

Wow, thank goodness for Rachel Kenkel, PA. I have visited this urgent care only once before for an ear issue, so it was very minor and while positive, mostly unmemorable.After coming down with arcanobacterium haemolyticum (similar to strep, but rare and hard to diagnose), I thought I would never get better. I felt sick on a Sunday, went in on Monday and got some rapid tests and a lab test sent in. Rachel had amazing bedside manner, validated me and my symptoms, and was adamant to find the source of the problem. After having an allergic reaction to meds and no improvement, I had to go back again on Wednesday. One more test, a steroid shot, and some more work, and I was off again. Finally my labs came back on Friday, which by that time, I was calling the office to find out if they had come back because I was desperate for a positive result somehow.They had just gotten the results in, so the front desk got Rachel on the phone to speak with me directly about them and my next steps. She was immensely helpful, answered all my questions and more, and provided thorough care via phone, without having to go back in.I am so grateful to her during one of my most miserable sicknesses to date. Thank you, Rachel!!

I’ve been here twice in the last month and they’ve lost my paperwork twice and I’ve had to fill it out three times. The wait times are pretty long too. The staff was nice which partially made up for my slower experiences. They need more than a single physician working with the demand they receive.

Did a PCR test for a baby (under 1) and it was easy and quick.Although its says that no scheduling is needed for COVID-19 test in some places (information from the public school database), scheduling is indeed needed.

The staff was great. the Kia, the practitioner was so nice at answering all my questions, and helping me navigate next steps and the entire clinic worked very smoothly! Would highly recommend this as your go-to urgent care.

This clinic has been consistent over the years with reasonable wait times, friendly staff, and helpful doctors.

Staff was nice, one person i interacted with was slightly presumptive about my health but overall it was a pleasant experience

I love this clinic and it very convenient especially if you work they’re open late until 8 pm

I did not have an appointment and walked in on a Sunday afternoon as a first time patient. The front desk staff was very patient and explained the new patient registration process. It was very simple and easy! I waited close to an hour and was able to get the medical expertise needed for a minor injury. I would highly recommend this clinic for your urgent care needs!

Staff may be recent graduates but they dont seem to have much experience. I went and they gave me a wrong diagnosis and even sent me to a specialist who is not a specialist, wasting my time and money.

DO NOT COME HERE. No one knows what’s going on. No communication, no documentation in my chart, unprepared chaos. They all blame each other when mistakes kept happening. All I needed was blood work and a 2 minute EKG. And they can’t even manage that. I almost had to reschedule a major surgery because of all of their mistakes. I would never recommend this clinic and will never return.Also-Plan on being here for hours even if it’s for something quick. Even if you have a “reservation.” PA told me to come back Monday at 9am for a follow up and wasn’t seen til 11am. A few reviews state the same problem. They need to stop setting people’s expectation that follow ups won’t take long.

I sliced my finger open and was told it was a 4 hr wait at ER and urgent care, so we checked in at MEC and an hour later I was getting stitched up! They were awesome and so kind.

Front desk lady (sorry can’t remember names) and male assistant with flowy brown hair 😂 I’m sorry; they were so efficient and soo patient and nice. Answered any questions I had for anything and everything. Took their time but made sure everything with me was clear.

I went into this location today and was totally treated like I was still in slavery Monica at the front desk took every blue eye and blonde person before me and when I asked why wasn’t I being seen she said it was because I didn’t submit everything online which I did and had the email they sent saying it was complete.when I showed her the email she then asked that another person check me in at that point I left because I’m not going to stay somewhere African Americans are not respected I’ve left numerous of messages with the complaint line and no response .Monica just let you know I live in that area and will let everyone know how you treated this African American……Do NOT GO TO THIS LOCATION

There are plenty of immediate care clinics closer than this location, however, I always prefer to come to this location over any other. While the wait times can sometimes be long, the wait is well worth it because the staff are super friendly and helpful. I never feel judged or shamed which has happened at other clinics. Especially being a gay, they are very welcoming to everyone. 10/10 highly recommend.

I had a wonderful experience at Midwest Express last week: terrific service, highly efficient process, terrific clinicians and front-desk staff. Highly recommended!

I had a bad (and sudden) throat infection with a fever. Easily booked a slot at 4am online. I went in at 8:20 and got seen in 20 minutes. Staff were nice and my payment was $50 (with insurance) - same as my primary doctor! So this made me happy as I was anxious about the cost. Doctor was kind and took my issue seriously. I got issued antibiotics quickly and within a day started to feel better. Very nice to know this place is a 5 minute walk from me in case I need urgent care! I would recommend this clinic.

They were very helpful and good 👍 and gentle with their work ethic as well being nice.

I come to Midwest Express Clinic whenever I need medical attention. The team is full of kind and thorough individuals. Excellent place to go if you have general anxiety about going to the doctor!

Went in on a Saturday morning around 10ish and I was lucky to have no wait so that was a plus. The physician was able to pin point this rash I’ve had for a few months and also got a second opinion from the other physician, showing her genuine goal to give the proper diagnosis. Very grateful to have an urgent care like this near my place, thank you.

I had an amazing experience here! Ali at the front desk is fantastic and hilarious! The whole staff, specifically Grace and Tonya were great and I will definitely come back next time!

I felt very welcomed and confident in my diagnosis and look forward to future visits.

This is a nice facility if you have a minor issue as Ive not had issues in the past. However, DO NOT go here if you have any kind of wound or something more serious. Bite the bullet, and go to Immediate Care and see a doctor, or the ER.I was seen twice by nurse practitioners. not physicians. I had a wound and only went because it said online that wounds can be treated here and I wanted to avoid the ER. Long story short is the nurse who took care of me didnt properly seal my wound, and wrapped it too tight on my pointer finger. When I went back 2 days later to check the wound, they were concerned about compartment syndrome and infection. I got a tentanus shot the night I went in, but why would the nurse not suggest an antibiotic the day I went in? I should have been guided to the ER after the dressing change, but they let me go home. I could have lost my finger when all of this could have been handled differently! Two weeks later Im still healing and my finger is still numb in parts and swollen. I received no follow up wound directions. I called a few times to ask and no one ever called back. I have filed a complaint online because I have to go to my primary now to get this taken care of when I could have been better. Im concerned about long term effects since its my pointer finger on my dominate hand. For the amount of $ I spent on copays going back here and now to my primary Dr, I could have paid the $200 at the ER and been healed by now. I wont ever go back here again. I have filed a complaint on the site and will seek legal advice if not healed properly in another few weeks. Dont let this happen to you or your children.

I give them a 🔟/🔟. I worked with a few of the young ladies, Christine and Rachel and I must say they were over and above beyond what I expected. They were phenomenal. They were knowledgeable and they let me know exactly what steps I needed to do and how to take care of the issue I was dealing with. I want to thank them so much and I will definitely be back because not only did they go above and beyond but way beyond I expected. I am very grateful, appreciative and so excited to have come in contact with them because they addressed my concern full force and got me healed up and healthy back to where I was and should be. 🅰️➕ Thank you so incredibly much. And Rachel I must say you are a phenomenal. Thank you for making me feel so comfortable at all you did! I mean

Simple and easy. Was seen quickly and had my needs addressed. Nice staff.

I really enjoy this location. The staff is exceptionally friendly, the place is always clean, and the wait times are the shortest and most efficient Ive experienced. Id like to extend a special thanks to Monica, who consistently goes above and beyond. She truly makes a difference every time I visit!

Terrible service. They accepted my 9 appointment, got there on time to spend 15 minutes in line to check in. There was a nice gentleman working who was kind enough to inform me that it would be another 40 min to 1 hour wait after I got back to the room( supposedly the front desk person was supposed to let me know this). I only went here for quick service. If I had to wait 1.5 hours to be seen when there was only three other people in the waiting room I would just go to my primary care on Monday. They only had one doctor on site. I was then also told that my 9 appointment wasnt really an appointment. Well.. what is the point then?Never returning. Last time I went the young doctor was rushing me and was rude.

Pretty good experience. Front desk was helpful and friendly, but the real star in my opinion was the medical technician that triaged me. Can’t quite remember her name, but she’s the real MVP. Thank you!

Went here to get my bloodwork and EKG. The bloodwork goes right to Quest, which I like for the easy-to-understand reports. They can handle everything else too (short of, presumably, amputation, childbirth, or emergency surgery). This local urgent care is clean, efficient, and reasonable. Theres on street parking and the Park West neighborhood has a happy, trendy vibe. Its nice to see a well-run urgent care walk-in clinic in todays American healthcare system, and theyll be my go-to urgent/routine healthcare place.

Couldnt get last minute Doctor appointment so I came here.Great people. Service was awesome & VERY nice!Would definitely recommend these guys!

Such great doctors and staff. Smart and friendly!! And fast service too!!

I came in yesterday for a self-inflicted (and dumb!) eye injury. I got very quick and efficient care. The staff is skilled, nice and understanding.

This was my first time ever visiting an Urgent Care and I had a wonderful experience here. I was in a biking accident and was really distraught coming in here on my own.Caroline, the nurse practitioner, was so empathetic and knowledgeable & made me feel really heard and supported.Collin helped me get my x-rays done and was also so kind and compassionate.I’m so glad I picked this location and recommend that everyone comes here if they ever need to! There was not a long wait time at all (10 minutes) & the whole process exceeded my expectations

I was very happy with my visit from start to finish. The waiting area is large and has plenty of seating.The staff are very personable and efficient, which is really important when you’re sick. My doctor was great!

Desk staff and practitioners are so nice. They ask how I’m doing and make me feel very comfortable. I come in monthly for vitamin B shots.

Excellent Customer Service and all the staff answered questions thoroughly with kindness. I will most definitely return again. They accept insurance and pay moderate fees. Thank you Midwest Express Clinic.

The check in was fast but they check up clearly was fast n let go without any medication or prescription, my child have high fever for 2 days not going down emergency was full I choose to go urgent care, looking my child was crying in pain was devastating .

Incredibly racist staff. They would not follow up after I called the patient advocate multiple times. So there actually is no patient advocate and no follow up for patients with complaints or those who were billed repeatedly for a single visit. Will be reporting this clinic.

This place will always be my go-to for urgent care. The nurse and PA staff are kind, thorough, and knowledgeable. Ive been there for all types of issues, but they won me over after I came in having ripped open the bottom of my toe. They patched me up so well, I healed quickly, and I have no scar at all. The best!

It’s never great to have an issue that requires immediate treatment. But the staff at Midwest Express are so professional and caring that it makes the experience much easier. They also provide great follow up care and I love the automation of appointment reminders.

Great experience. Really fast and pleasant, even left with some apple juice!

It was very fast but thorough. The doctor I saw was very friendly and knew what she was doing. There was absolutely nothing negative about this visit. Before I drove here I had gone to another immediate care but the wait line there was an hour and a half.Here, I was seen in under 10 minutes. Will definitely return.

Best urgent care experience! There was no wait, the staff was so incredibly kind and compassionate, the NP I saw listened and took my experience into account, and I was seen and treated and out the door in less than 45 minutes. All in all, a fabulous experience with urgent care and I will definitely make a point to always go back to MEC. Thanks!!!

I had a great experience. I was checked in and seeing the doctor in a timely fashion. They were helpful and educated. Overall great experience.

Waited 2hrs for a simple lab work that takes 5–10min max. Only two people ahead of me. Saw a PA for 2-3min who said basically “hi, how are you” and I received a bill for $125 after front desktelling me that my insurance covers it. I will not utilize this facility ever again. And if you have time to waste, go ahead. Two stars for being friendly. -3 stars for wasting time, untrue information regarding insurance, and billing too high for a simple lab work.

Everyone was very friendly, efficient and professional.Absolutely would return and recommend.

I’ve been here a few times for illness and injury and the staff are always very knowledgeable and friendly! They do their best to take people quickly so you don’t have to wait too long.

Was seen quickly by friendly, helpful team! Very grateful for such good, quick care while visiting from out of town!

My experience was cool I was in and out told the doctor my problem twenty minutes later on my way to get my prescription drugs

Really happy with the service provided here. This was a warm welcome into the city. Thank you for all you do!

Ive been to this clinic (urgent care) about 4 times now and every single experience had been a positive one. The staff is the absolute best, from the person who checks you in, to the nurse who took my vitals and asked the questions, and finally the.doctors themselves. Ive seen s couple different ones but they were all kind, non judgemental & really took the time to listen & amswsr any questions i had. The best part is they are open till 8pm and the online check in before arriving really speeds up the process. Highly recommend. Thanks to everyone at mid-west express

Everyone who works here is so nice and helpful. Booking online ahead of time is a nice feature.

Excellent attentive and compassionate care for genital herpes simplex type 2 and UTI

Went in with a concussion and the staff were so kind and helpful, Dr.Laychock sat and answered all of my questions to help settle my nerves about it

I took my son for his high school sports physical evaluation to Midwest Express on Broadway. Checked in online which was fairly easy. When we got there, we didnt have to wait for too long before we were seen. The front desk staff was pleasant and friendly. The nurse and PA were very professional, nice, efficient and helpful. We got the forms filled out quickly. Everything was done in 45 minutes. Highly recommend this place if you ever need it! $35 for physical evaluation- no insurance coverage.Much better service than Physicians Immediate or CVS!!

Clinic is very clean and everyone I encountered was pleasant and professional. I also appreciated that I was seen promptly. I wouldn’t hesitate to return there when/if needed.

Very impressed with this location. Super clean, friendly staff and wonderful medical support. I was nervous to go in but they made me feel very comfortable and took care of me right away.

Posting again, I cannot recommend this Midwest Express enough. The staff is always courteous, kind, caring, and efficient. And this is coming from someone whose mother was a 30 year Nursing Director of an Emergency Room. Any other post on here that says otherwise should perhaps seek a Psychiatrist. Love to all!

I completed the paperwork online, and at the time I went (about 4:15pm on a Friday), only 2 people ahead of me. The wait wasnt long. Staff was very friendly😊. The room was spacious, looked & 👃smelled clean👍🏾. I would go again, and recommend it to others.

They took over an hour to see me and I was given different stories between the different PAs. I was told to come back 2 weeks later to show up and have them tell me I have to wait another 2 weeks to see them. So far I have been charged for 2 visits and have been requested to see a different physician to get the same test done they performed on my original visit. Nice people, but did not seem to care about my situation at all.

Very nice, clean center. Welcoming people & the nurse practitioners, Jessica & Holly, were terrific & efficient. I am very impressed & would recommend the center to anyone. I am visiting from AZ & my family here have also had positive experiences.

Every person I interacted with was pleasant and professional. The facility was clean and welcoming.

Horrible experience. They are denying an insurance that is active and last time I came the lady accepted my insurance. Be careful coming to this location. Not to mention I was just here yesterday using same insurance. Nasty attitude & money hungry. Spoke to a lady with red hair and glasses. The was a blonde with a longer ponytail.

I’ve been coming here for 10+ years for urgent care. I’ve had various Doctors and staff, but everyone I’ve interacted with has always been super nice, patient and friendly. My daughter is a difficult patient, but she hasn’t phased them yet.The quality of care/diagnosis has been great, and on top of that the wait is usually minimal.Love this place.

Agree with overall comments: friendly and professional staff, clean, and short wait times. I went on a Saturday morning to check a skin rash and was expecting the whole thing to take ~2 hours. But to my surprise, I was in and out in less than 40 min. Definitely recommend this place

This place is a scam that outsources their billing. I was just told there is a wait time of 3-5 DAYS to send me an EMAIL of my statement.

This place is great. I havent been able to find a new doctor since I moved to the area.I needed to be looked at immediately but didnt deem an emergency room necessary. Ive been to urgent care clinics before and this place is leagues above any typical urgent care.Service is quick . They recommend you check in online to fill out paperwork as a first time patient. You pick your arrival time but its not a guaranteed appointment.Regardless, I didnt wait to long. My first visit, I arrived 5 minutes before my selected time and I was called about 5 minutes after. I got a pre-screen before meeting with the medical professional (need to specify that no one has outright introduced themselves as a Doctor). Despite this, their medical knowledge seemed sound.My second visit I arrived 30 minutes past my selected time and I was still called after about 5 minutes. After the pre-screen, I did wait about 20 minutes for a medical professional to see me but that was still way quicker Im used to at my previous doctor.As for payment, I have BCBS-IL. Both my visits have been in the last 2 weeks and so I havent seen a bill yet. My copay was $20 which is lower than my previous doctor.Overall, I find this place to be satisfactory for general illnesses as opposed to having to book a Doctors visit 2 months out.

Great location, efficient, effective, super staff from check-in to treatment. Other family members have used this clinic, and all have been extremely pleased with the services theyve received. Did I mention how well the staff treats the clinics patients?

Friendly and very professional staff. All staff were knowledgeable and helpful. PLuS, I waited ONLY 10 minutes to get in. Great Service.

I had strep at the end of December. My insurance expired the first of January. They gave me antibiotics. I told the office I was experiencing the same Synoptics and Thai needed them to phone on antibiotics. They would not see me unless I paid 130 dollars. I did not have the money, so I had to leave. My step got so bad I couldn’t breathe and had mucus running out of every orifice Strep is dangerous. It affects you’re heart, can infect kidneys and lungs. They gave me the worst treatment and did not care what happened to me because it was a few days later. I found my new insurance card in the mail and went to the Midwest clinic on Ashland and was treated much better. I will never go back to the office on Broadway. They are very dismissive and people are just numbers.

First time here, it was a great experience. Everyone was kind and welcoming!

Went in on a Thursday afternoon, had no wait, and got my employment physical, TB skin test, and a lipo b12 shot. The team was kind, knowledgeable, and will definitely go back!

My visit was in a pleasant surrounding. The personnel were polite and efficient. They answered my questions and conducted an efficient exam. I left knowing that I received the best care possible for the situation.

EVERY time I go here it’s the best experience I’ve ever had in a medical office! Every doctor I’ve ever seen here is 100% top tier in knowledge and disposition!!

My son was not feeling well and they were able to see him immediately. One we were able to see the provider she spent a lot of time with us and answered all of our questions. We never felt rushed and left feeling a lot better about his condition. Highly recommended!

Dont come here and waste your time if you need test results. i came with a scheduled appointment and had to wait 2+ HOURS because they had ONE provider working. not to mention they make you come back and pay a co-pay just to SEE AND DISCUSS YOUR RESULTS. is this not illegal? most places post their results and you can just view them but nope not this place! they posted a half sheet of the results where i could see half the information but none of the important information so do not come here. it didnt used to be this way so not sure whats changed but this place is a scam for sure!and the best part is? they didnt even test for what i asked them to so all of my visits where for nothing! please never come here! (my PA was very nice though and apologetic on behalf of this poorly run establishment with bad communication)

This place is great. Everyone is super friendly and professional and my provider, who treated me could not have been nicer nor more caring. She removed my stitches easily, painlessly and redressed my wound. A very pleasant experience. Luck to have to near me!

When I checked out, I requested an invoice detailing the purpose of my visit, in order to file an insurance claim. The receptionist told me that they would send it to me via email when they closed out everything for the day. That day, I received nothing, so I called back the following day, and then the receptionist told me to call back in a few days to wait for the doctor to close out their records for the week. I called back a few days ago to follow up after receiving nothing, so they took down my name/email, and they still havent sent me anything. Id love to know why Midwest Express Clinic finds joy in wasting my time. If you actually care about making this right, please email me, since I know Ive provided you with my email at least 5x now...

From start to finish, everyone was friendly, professional, and rather fast, too. My eye needed a tag removed and it happened quickly. They also scheduled a follow up, plus Im getting a blood test done. Very reasonable cost as well! Overall, I would recommend MEC Lakeview. For me, not being insured, I could afford the healthcare at this clinic, too. Bonus.

I was really sick and did not want to spend hours in the ER. Midwest Express Clinic on Broadway was amazing. They got me roomed, took X-rays, and sent my prescriptions quickly all while being extremely caring and reassuring. The entire staff was knowledgeable and empathetic. I would trust them with the care of my family and friends.

Fabulous experience here. I have severe medical anxiety and went in for blood work today. Dr. Ben and Melissa both went above and beyond to make it a comfortable experience for me. Highly recommend this clinic!!

This clinic is my go-to in Lakeview - I highly recommend it for your urgent care needs. While wait times can get a bit long at peak times, thats to be expected and the staff does all they can to expedite the process. The whole team is friendly, efficient, knowledgeable, and caring. Feel better soon and get the support you need at the midwest express clinic on broadway!

Ive gone to Midwest Express Clinic 3 times and have had a positive experience each time. All staff are incredibly kind and helpful. The online scheduling to hold a place in line is very convenient. Each time I have been seen at my scheduled time or earlier (ir may be due to going at off-peak times, but is definitely worth mentioning!) Thank you Midwest Express for everything.

My son needed blood work done and we found the staff to be very friendly and helpful. This makes a big difference to a patients experience.

Awesome place, well run and organized. The doctor I met with was an excellent and very knowledgeable resident. With an appointment booked the night before, I was in and out in less than an hour on -30 degree morning.

Probably the easiest medical care process I’ve experienced. Very helpful and quick, got a same day comprehensive school physical and labs for my daughter done. Best pricing and speedy turn around time for lab results. Great experience overall, everyone was so kind and knowledgeable. Definitely recommend

The wait was great considering it was the end of the day on a weekend. The receptionist was very nice and communicated very clearly.While I enjoyed and had a wonderful experience with the nurse who took my vitals.The doctor was condescending and sub-par. She didn’t do a full check of what she was supposed to. She minimized my issue and asked me if I knew what was going on even after I told her I did. She patronized me about setting up an appointment for something without knowing my circumstances and proceeded to send my prescription to the wrong location after being given the proper address.I would like to feel like I’m taken seriously and not demeaned based on the issues that she feels is or is not serious. Felt a bit prejudiced…(Nurse and desk staff were Hispanic, doctor was white)

This place is on top of their stuff. I was in and out in 30 mins provided you have medical insurance. The nurse and doctor were very helpful and I will definitely be returning in the future for any medical needs.

Went in for an eye irritation and I made my appointment for 8:10 just to be in line. The front desk was awesome and got my info ready in all about 10 minutes. I saw Dr Laura who was fantastic and brought another issue to my attention. I will for sure be back

I was visiting for sort of an awkward situation. Thankfully my Doctor Kara put me at ease. I wanted to get some blood and urine tests done and it was all very easy. Everyone was very professional. Also, they were very nice and explained about how my insurance co-pays work when I went in for the results. Nice clean facility. I made an appointment online so I could upload my license and insurance card which saved time. Overall, best experience and very fast. Appreciate the help!

This was my first experience here. It was excellent. Urgent care is great for smaller stuff. I had an infected thumb. The provider lanced it and squeezed out to infection. Ouch. But swelling went down and got antibiotic.

Great service. I felt really supported and taken care of during my visit. I did have to wait over an hour to be taken care of, but it is not the clinics fault. It was just a busy time of day.

Went to a different urgent care at first, ended up going to Midwest to correct when the former one did!! Attentive care, your needs get addressed quickly and professionally!

Midwest Express Clinic doesnt feel like a typical clinic. Walking in the door I really felt very comfortable and welcomed. I couldnt ask for better customer service. Very friendly and informative. They also had me in & out in a timely fashion. After visiting 2 other clinics for some ear issues I was experiencing. Midwest knocked it out the park. My ears are performing at a high level now sense they pulled out 50 years of wax from my ears. Its great not to hear crackling and experience pain any longer. I will refer this clinic to others and I definitely will be going back. Hopefully not anytime soon. Thx again Midwest Express.

Same day appointment, no wait, incredible staff. The medical provider I saw was very easy to talk too. I have seen several doctors for my medical issue and have always felt judged because the medication I need is the only thing that works. This provider was thorough, patient and understanding. I got what I needed, was out of there within 15 minutes and scheduled an appointment for the following week for my annual checkup and bloodwork. If you can, book a time, but they do take walk-ins and their hours and days open can fit any schedule. I highly recommend.

They were a walk in clinic and even though I misunderstood how there appointment times worked I still got in and out with no problems. Racheal was very nice and bubbly made me feel very comfortable. Thanks I will be going here again in the future.

Everyone here was SO kind. From the receptionists, to the nurses, to the doctors, I felt so cared for, not rushed, and like a big warm hug. Can’t recommend enough for when you’re in a pinch. Also little to no wait times for my visit.

Nice big, clean reception area to keep everyone safe. The front desk person was very busy but still kept her cool. The nurse was friendly and professional and the doctor was lovely, knowledgeable and sympathetic when delivering the news that I did, in fact, have Covid. Will go back if I’m ever in need again.

I brought my young son in for an ear infection. When we arrived we waited about 5mins. We were called back and someone checked his vitals then went into an exam room. Waited less than 5min and Michael NP came in. He had a nice calming presence about him. Friendly, listened well, explained what he would do. After evaluating my son his said he’d like to get a second pair of eyes to confirm what he saw and I appreciated that. Another NP came in (friendly as well) and said she agreed with him, ruptured ear drum. He then stated what he would recommend we do.Before picking up the prescription I had an additional question and called back, on hold 5 min, then I was able to speak directly with him.He never spoke down to me or gave me push back when I asked questions about the antibiotics.This was our first visit here and I was nervous about bringing my toddler vs waiting another day for a sick appt w his ped office. I was happily surprised at the wonderful care. I will definitely come back again when needed. Thank you all so much!

Very nice and considerate staff. My insurance company was being a pain and I was nervous about the cost. Went in for an ear infection and the doctor was informative and comforting. After treating me, the doctor even called me back with a price estimate form different pharmacies.Edit 10.30.23It depends when you show up to this place. The online registration does not make an appointment so no need to watse your time. They were busy and no chairs left and when I asked for one as my wait was up to 45 mins, even though the online regestration asks you to schedule the time you wanted, I was told they did not have any chairs. I came back expecting the service from before but was dissappointed.

This place is great I was in the waiting room 30mins and out of the entire place in 1hr and 10 mins. The clerk was nice intake wasnt so bad and the nurse is so cool and down to earth she talked about her and her daughter and it was a refreshing conversation. The physician assistant was hilarious and made me more comfortable. Also unlike other doctors he didnt make light of my situation and said i should get a second opinion if my neurological problem persist with causing me to fall... I was in there cause I fell (again😒) and rolled my ankle along with pulling a muscle. The entire team was really cool and decent.The only problem I had was parking which really was a slight inconvenience because I didnt know we could park in the parking garage so I circled the block 2x before realizing. Just FYI the parking is not validated so you would pay. I doubt you would be there more than 2 hours... I ended up paying 14.00 which wasnt so bad.Under 1 hour $10.001-2 hours $14.00Theres street parking if youre lucky enough to get it and if youre there for 2-3 hours its only like 5 bucks

Reserved early in the day appointment in the Lakeview location for 7:30. Arrived 15 min early and they told me that “we’re not taking more “”walk in” and that the “confirmation message we receive is not a reservation but a reminder to register”. Ridiculous. I am a pregnant woman who needs an influenza test to get treated due to the risk on pregnant women and this secretary told me that I could go home and come tomorrow just because. Also to note “I can put you on the waitlist for tomorrow”. How reliable is that waitlist? Will I arrive tomorrow to be sent home again just because? What a joke. Never coming here again and sharing this so that this helps someone else.

I arrived at Midwest Express clinic on December 16,2023 with a headache, fever sore throat, congestion, diarrhea and chills. Five minutes later I was called to the back and asked about the purpose of my visit. Vitals signs were taken, medical history given, and I was tested for several illness. Next we walked across the hall to room 4, where I waited about another 5 minutes before the doctor walked in The doctor asked several more questions, examined me, gave a diagnosis with meds to take and a note to return to work and I was done with my visit. I found the staff at MEC to be prompt, professional, accurate and very kind. Thank You MEC for helping me to get better.Best regardsDr. Lisa Sutton

The person who drew my blood did not wipe my arm with an alcohol prep pad first. She just put the needle in. I asked her why, and she said that she meant to, but forgot. She then said Dont worry, you will be fine!As someone who works in healthcare and understands the risks of introducing bacteria into the body, and furthermore the blood stream, I find this unacceptable. I would not recommend this clinic.

I had quick, efficient and friendly service by everyone with whom I interacted. The doctor was fabulous! She was professional, polite and funny which I needed. I have a great internist, but was too tired to make the trek to his office, so I went to MEC and was so glad I did. I was mildly concussed and this doctor found the bump. Great experience and I won’t ride any more bulls in Dallas.

If you expect to see a doctor don’t go here. I called before I showed up and they didn’t mention there were no doctors at this location, maybe I should have asked. Wouldn’t you assume a doctor to be in a doctors office I did. Anyway my complaint was high blood pressure I’m talking 200/150 heart attack stroke numbers. I even bought in my home blood pressure monitor to prove my extra high readings during the past week. The nurse practitioner didn’t give me any pills, it was a waste of my time and my insurance money. They did teach me to always ask if there is a doctor at that location.Will never go there again.

Every time I have been here I have had great service. The staff, from check in to being seen, have always been nice. Even though they are not taking walk-ins right now, I was assisted within 15 min of my appointment time for a PCR test for our daughter. We received the results in 2 days. I would definitely go back for future tests and other needs.

I was running late in the day and called 30 minutes before closing to find out if I could still be seen. To my surprise I was welcomed to come in. Normally businesses do not encourage people to come in 30 prior to closing so this place had me with their policy.Wait time was not bad consider there were three people ahead of me. Registration was a breeze!My visit with the Nurse Prac. was great! She knew exactly what was wrong and quickly addressed it.I was not feeling well going in but the team’s hospitality helped ease any nervousness I had. They are so warm and caring, very welcoming too.I would recommend this place to friends and family.

Everyone, from the front desk staff to the medical assistants and provider, were so kind and accommodating. The check in/registration process was a breeze and wait time was minimal. The entire staff treated me like a human being and made me feel like I’d been going there for yrs (this was my first visit). My provider genuinely listened to me and my concerns and never made me feel rushed or confused. All in all I would recommend this facility to everyone. Would give it 6 stars if I could.

Great experience. Super clean, fresh feeling with extremely friendly people helping us. Shoutout to Rachel! I almost didn’t want to leave the review to gatekeep if we ever need to go to urgent care in Chicago again.

Just moved to Chicago and I’ve got to say, this place was great. The doctors and intake nurses were so kind and I felt like I could trust them. (sometimes medical offices make me feel really nervous)Facilities were clean and comfortable.I would definitely come back if I ever needed to!

I waited here for over an hour very patiently. I was seen by someone who said she was new and constantly had to leave the room to go ask someone else questions. Then I was moved to another room. A doctor who claimed she worked at northwestern with her own practice for 22 years was more interested in selling me on why she should be my pcp then helping me. I had stomach issues and felt disoriented. When she left and a nurse came in to do tests, I told the nurse I had some more questions for the doctor. When the doctor came back she screamed at me and said I was holding them up and they were closing. I got there at 5pm and they kept me till 8pm. Frankly it was traumatizing to be screamed at by someone who is supposed to help, especially when I just had more questions. Do not go here, they are just looking to take your money and get you in and out as quickly as possible. The doctor I met with frankly didn’t even seem like a real doctor

Was able to reserve my time first thing in the morning for an early appointment. Quiet, clean and welcoming lobby. Friendly front desk. Helpful PA and medical staff. Swift response to test results and getting prescriptions. Nice to have such a frictionless experience end to end. Thank you!

The doctor was rude.not helpful at all didnt know how to wrap a ankle i.would not recommend this place

This clinic is very well run. I had a smooth process from start to finish. They were very thorough and professional and helped me deal and diagnose a sprained ankle.

I was better off if I went to emergency. Horrible service. Wait time is too long. U friendly staff. Overall, Horrible horribleplace.

I had a great experience at this location! I made an appointment in the morning for the same day and was seen right away when I showed up. Quick and easy appoint with great providers who listened to everything I had to say. I was in and out within 30 min with the answers I needed. Will definitely be back next time something comes up. 10/10 recommend.

It was my first visit to Midwest Express and I was pleased. I preregistered for a time slot which was a pleasant surprise. The wait was minimal. The PA was thorough and the over the counter drugs recommended were very helpful. I felt well taken care of.

Very nice attentive staff. Not a long wait, recommend if you dont need same day blood or imaging tests. If you do, better to go to the ER!

I was seen quickly. Ran a test got the meds I needed. Everyone was friendly and I felt confident in the care I received.

Decent if you’re in a rush, but also kind of a money grab. Test results wouldn’t load in my portal, so I had to get the results in person. Once I got the results, I asked if I could ask a clarifying question to the provider but the front desk lady said I would need to come in for another $50 appointment.

This is the nicest and cleanest urgent care I have ever been to. All of the staff was wonderful and the facility is great. It may have been the time I was there, but it was pretty quick too.

I’ve generally had pretty good experiences at Midwest Express. The last time I went there, I had to go for something sensitive. The medical staff was amazing. They were very compassionate, helpful, and non- judgmental. I saw Michael (a PA or NP- I can’t remember which one) and I believe the MA’s name was Colin. They were both so great!

The staff went above and beyond and was extremely helpful. She explained the entire procedure and made me feel comfortable. I even accidentally left my wedding ring in the room and they ran after me outside to return it. This was the best experience Ive ever had at a care facility

While visiting my daughter from California, my sciatica became inflamed. I went online and found Midwest Express Clinic. My experience from completing the info/appointment request online to the meeting with Dr. Caroline and lastly phoning in my prescription at Walgreens, was so fast and efficient! It was an amazing experience that I will always remember! ❤️

I bring my family here all the time when there are sore throats or fevers in our home. The online check in is AMAZING and we are usually in and out during the week. The people are spectacular. So kind and knowledgable. I’m so happy this is close to our house.

Thank you so much for your kind and thoughtful concerns. This was a first visit and the services definitely exceeded my expectations. I appreciated the time that was spent on answering my questions without rushing through the visit. She is feeling better, not 100% but better.

Thanks for servicing my Civic. You fixed my problem and got me out in no time on a busy Saturday afternoon. Good job and great customer service, as always, and I know because I work in customer service.

I went here on a Sunday because I was battling a virus (turned out to be COVID)! Midwest Express was able to diagnose me and give me recommendations to help all of my symptoms. I was going to go to PIC (my usual place) but MEC had a lot more time to get me in immediately instead of hours later. I am so glad I chose to go here because I got tested, diagnosed, and treated very quickly. Joanna Giza APN gave me a sheet with a list of things that would help my symptoms. I was suffering terribly from a cough and sore throat and her reccomendations made a HUGE difference and I was finally able to get a full nights sleep. Only regret is not coming in sooner but I was incapacitated and probably wouldnt have been able to sit up and wait. I loaded up on a ton of stuff from Walgreens and am already feeling much better. Thank you to Monika, Joanna and everyone else! This will be my new spot. PS -- If I was able to taste things, I would have taken advantage of the free Keurig coffee in the lobby :)

I cut my finger with a butcher knife and wasn’t quite sure if I needed stitches or not. I looked up Midwest Express Clinic at the recommendation of my wife, and the online registration process was extremely easy. It allows you to upload your ID and your medical card and register before you show up, which is a huge plus and helps expedite the whole process. The woman who was running “air traffic control” at the receptionist feel was INCREDIBLE. I was very impressed with her bedside manner, friendly disposition, and extreme competence. She was multi-tasking the entire time and didn’t miss a beat despite how busy they were. There is complimentary coffee in the lobby, and Nurse Practitioner, Kara, was fantastic. Highly recommend!!

Staff was friendly and efficient. It was very helpful that we could 1) call and reach an actual person to confirm x-ray services were available that day and for how long and 2) that we could make an appointment and check in online in order to avoid a long wait in the office.

I was a walk-in client. The desk lady saw I was in excruciating pain and offered to take me back right away. I waited for probably 20 minutes before the doctor came in, after two nurses stopped by to help me out. The doctor was very sweet and understanding, and the nurses were sweet as well. They catered to my needs with care and ease. Safe to say I was very pleased.

I have been there twice for totally different issues. Dr. Mark is awesome. Extremely friendly and concerned. He made me feel at ease immediately and the first time I had some additional questions after he had left the room and he came back and answered all of my questions extensively. I will use them every time I can’t get in with my GP. Very nice, clean office and the nurse and woman in reception were very friendly as well.

I went to clinic to have a nasty, persistent cough looked at. I was called by a nurse immediately after I checked in. They took my vitals and then showed me to the exam room. Ten minutes later the doctor came into exam room. She examined me, made a diagnosis, called in some prescriptions, and my visit was done. She was very professional, knowledgable, and kind. Elapsed time from entering front door to exiting front door: 30 minutes. I am extremely happy with my visit.

Things were a little backed up, but to be expected for urgent care. Front desk staff, Jessica, was patient, helpful and polite despite being treated very poorly by a patient for the majority of their wait time. Providers were helpful and prompt, facility was clean

I went in to get my earwax cleaned. They successfully cleaned one ear, couldnt get the wax out of the other one. The doctor at Midwest Express said my ear might bleed if they tried to clean it more thoroughly, but my regular ENT is able to clean my earwax regularly with no problems and no bleeding, so they are worse than the doctors at an ENT office.

I live across the street and have been here several times. Most recently my finger got in the way of me slicing bread. I got in promptly, the staff were kind and attentive, and they explained everything that needed to be done. This experience wasn’t any different than my other times. I appreciate the level of care the medical providers give each time I’m there.

It was so easy to get in and get seen at this clinic. Everyone was friendly and the process was smooth. I was seen by PA Rachel and she was thorough and friendly. I was in and out within 30 minutes.

I enjoyed my experience the wait was long It was my fault I should have made a reservation. The nurse was kind. I weighed myself on the scale which was good. I was 174 i am eating a lot now. The doctor was nice. I did a blood sample man they took a lot glad its done.

I have gone here several times and had decent experiences. However, I tried going today and my insurance was not accepted, but has been in the past. As a result, I called my health insurance company who confirmed that I am in network and should be covered. I was on the phone with a representative from this clinic and my health insurance company at the same time (3 way call), of which the representative said, “if she insists on being seen…then she will have to..” and after I heard that, I had absolutely no desire to return to this place. There was no motivation to try and talk through the situation, I was simply met with rudeness and not a willingness to try and help. I hope others have good experiences, as I had in the past, but because of this, I will not be returning.

The service was fine and quick, but I am giving a low rating due to poor transparency regarding charges. I was told to come back 4 total times for follow up visits, and each time I asked what the charges would be and I was told no charge other than a $20 copay. Almost 2 months later, I began receiving bills for nearly $300 and threats to my credit score. The bills I receive also never match - bills sent via text message say I owe nearly $350 while bills mailed to me say $275, even though they list all of the same office visit dates. No one answers the phone number provided when I call, and I am left waiting in line for a long time with the automated message about high call volume. There is no way to see what the actual balance owed is on their website, it only has a place to enter my credit card number.TLDR: quick and efficient care, but beware of surprise fees and unexpected charges after the fact!!

Very unorganized and I think it’s the receptionist. Maybe her first day on the job. I booked online and have been here before. But it took her 20 minutes to check me in. Nothing Express about this office. Had to leave my break 30 minute break was over.

Very professional and caring compassionate staffEvaluated by MA and provider in wait on room and taken back in timely mannerFront desk registration simple and easyMA Monica was very nice personable efficient and helpfulNP Sahara was very compassionate professional and provided excellent care.

My wife and I were visiting Chicago from Bethlehem PA this past weekend when I experienced severe pain that I surmised was complications from my back surgery in February. We turned to Midwest Express and received great care and results from the staff there. Waterskying was still out of the question but we were able to salvage some of our vacation.Thanks so much.Pete Nowlan

I had burned my hand with boiling water when visiting my daughter. I was able to quickly get an appointment and care, as well as follow up care for my hand. As an out-of-towner, the staff helped me find a pharmacy nearby making it easy for me to get my prescription filled.

I came here because they were close to where I live and I needed to COVID test asap. I was able to make the appt for the same day, which I really appreciated. I did have to wait a bit but the staff was super nice. When I finally saw the physician, she was so kind and genuinely cared about me. She gave me a mini overall evaluation and talked to me about overall health and some depression symptoms I was having. She recommended some additional help so that I could address and get better. I really liked it here I might even change my phone primarily doctor to here.

Same day walk-in. The entire staff was extremely helpful. The Admin at the front desk made sign in, payment and scheduling my next appointment very easy. Each of 3 or 4 medical personnel I met with with during my visit were extremely thorough and genuine.

My third visit here was yesterday for an incredibly painful knee injury. The place is warm and comfortable and check-in is painless. The staff update the doctor before he/she enters, and in this case again the doctor was very personable and attentive. I dont what the deal is if you dont have insurance, but for me if I cant get an appointment with my primary and dont want to sit in an ER, I now go here, first choice. No bad experiences yet. I recommend you reserve a time on their website to cut down on wait times, although Ive experienced virtually none.

Midwest clinic is an absolute pleasure! Make sure you make your appointment online prior to coming so that you go to the front of the (short and fast moving) line. Jackson was great as my intake medical assistant but REGINA IS THE BEST Phlebotomist I have ever had. She is caring and precise! Regina is there M-F during the day so if you need your blood drawn go to her!!!

I was 15 minutes early to an appointment to get an X-ray. I was only called back 15 minutes AFTER the scheduled appointment, and then told they aren’t even doing X-rays - despite being told explicitly and confirmed that the appointment was for an X-ray.The staff didn’t apologize and told me I should have called before coming in, even as they were the ones who made the appointment.Edit: they commented here saying to call them. No one picked up. Avoid here if you possibly can.

My check in time was quick, effective & professional. I didnt have to wait more than 10 minutes to be seen by a nurses assistant for vitals, covid test & strep throat culture. Rooms were clean, office was clean, everone followed Covid protocols and staff all friendly/polite. I was treated with dignity & respect.

Ive had to visit this clinic several times throughout the past month. Ear Infection & COVID Testing. Everything I dealt with was very nice. A few times I had to wait a little longer than Id like, and my insurance has not covered the costs of my visits - a surprise to me - but I have no other complaints. The doctors and nurse practitioners here seem to know what they are doing.

I went in with no appointment and they took me right away. Laura the provider was amazing. She addressed my concerns and put my mind at ease. I would definitely go back. It was a pleasant experience.

The website indicates xrays as one of the services; Because I had some shortness of breath, and my doctor recommended I get chest xray I went to Midwest Express. I had several problems when i got there: first, they could not confirm any of my (very standard) medical insurance, including Medicare which i have had for 10+ years. (When I left here, I went to an ER who had no problems accessing any of my insurance.) Then they told me that xray was not availalbe today (Sunday), because their xray tech is only in on Tuesdays; Ill remember that the next time I need an urgent xray on a Tuesday! That seemed like misleading info on the website to me. Finally, after I was told they could not find my insurance and could do an xray, they offered to see me nevertheless. I was shocked, and left. (I would have left no stars, which more accurately characterizes my evaluation, but the system wouldnt let me.)

I visited Midwest Express Clinic a lot over the last month and had a positive experience every time. The check in process online was super easy and the wait time was very minimal. Every provider I had was very kind, attentive, and knowledgeable, thank you so much Midwest Express Clinic!

Loved my experience here! I came in without an appointment so early and they saw me right away and had prescriptions waiting at my pharmacy by the time I was out. Will absolutely come back when and if I need medical help

Great minute clinic. Rarely any wait time and have had a great experience all around. Staff is knowledgable and super helpful. Highly recommend this location!

I always get exceptional service whenever I go into a Midwest Express, regardless of the location. It is incredibly easy to make an appointment, everyone is incredibly nice, and I always feel listened to and taken care of. I never want to go anywhere else again!

I was feeling a bit under the weather and was looking for a Covid testing location near me. I found Midwest Express Clinic via google and filled out an appointment request. They accepted my insurance and had availability that same day (Saturday). The negative result came back 24 hours later on Sunday night!! I was extremely grateful for the quick turnaround, which they told me could take 3-5 days including the weekend. I felt the setup for testing was extremely comfortable and safe. I waited in my car in the back alley and answered a prescreening phone call. Then I entered through the back door into a comfortable, clean room where I received my test. I was the only person in this area aside from the nurse. I feel this precaution protected me and other patients as there was no contact with anyone else. Thank you for a great experience!!

Set up my appointment was really easy and fast. Due this hard times waiting period was expected and at the same time was super fast. All the staff was friendly specifically one nurse that I cant remember her name talk to my son in Spanish to call him down during his test. Thank you for all the work you guys do!!

I have been to another Midwest clinic on Ashland and the team cannot compare. The secretary did not check me in completely so I waited an hour for nothing. The first provider I saw insisted on a follow up appointment. They make you pay another co-pay for another appointment just to review results for literally 5 minutes. Then the provider then tried to tell me that it’s company policy to not reveal information over the phone and patronize like me I’m not a registered nurse that understands healthcare and HIPAA policies. Any other facility has no problem revealing your results as long as you verify your information. This company just wants to claim another service to bill you and your insurance with their money hungry tactics. Will not be returning here.

Everyone from the front desk person, to the nurses /technicians and doctors, is so friendly! The lobby is nice and big and spread out so youre not sitting on top of one another while waiting. Definitely my preferred urgent care!

Everyone was very friendly and helpful. I have always had great medical care here. Excellent communication and empathy! Will always recommend for healthcare needs

This is the best clinic weve found in Chicago. If you dont have insurance the rates are unbelievable. My husband went in for xrays, on a Sunday, they seen him the exact time as we scheduled on the walk in site. No appointment necessary. He was in and out in an hour. Recieved a call about the xrays that night. Less than 300.00. If he had gone to the ER it would have cost a couple grand. If you have insurance this place will make you consider just paying out of pocket & dropping it. (They do take insurance if you have it.). I recommended this place to a friend who had a bike accident this weekend. He called to thank me saying they were very nice, quick stitched him up & did xrays. Again, low cost out of pocket. He said the people at this clinic were the nicest people hes ever received healthcare from & it didnt cost a 2nd mortgage.